Refund Policy

A legal disclaimer

All refund requests are subject to the terms outlined in our official refund policy. Ark Aromas reserves the right to approve or deny refund requests based on eligibility criteria. Refunds will not be issued for items that do not meet our return conditions.

Ark Aromas is not responsible for processing delays caused by financial institutions. Any refund-related disputes must be raised within the timeframe specified in our refund policy.

For further inquiries, please contact info@arkaromas.com.

Refund Policy

At Ark Aromas, we prioritize product quality and customer safety. Please review our refund and exchange policy carefully before initiating a request.

1. Refund Eligibility

• Due to hygiene and Health & Safety regulations, refunds cannot be issued.

• If an item is faulty or damaged in transit, a replacement may be provided upon verification of the claim.

• Customers must report and make a claim within 3 days of receiving their order to be eligible for a replacement.

• Each claim is subject to verification before a replacement is issued.

2. Exchange Process

• Claims must be submitted within 3 days of delivery.

• If the requested replacement is unavailable, customers may opt for an alternative product of equal value.

3. Return Shipping

• Customers may be required to return the faulty or damaged item for verification before a replacement is issued.

• It is recommended that returns be sent with a trackable shipping service to ensure safe delivery.

4. Non-Returnable Items

• Due to hygiene and Health & Safety regulations, all products are non-returnable unless they are defective or damaged upon arrival.

5. Contact Information

For inquiries regarding refunds or exchanges, please contact info@arkaromas.com.

6. Policy Updates

Ark Aromas reserves the right to modify this policy at any time without prior notice. Changes will take effect immediately upon publication on our website.