Terms & Conditions

Welcome to Ark Aromas! By accessing our website, purchasing our products, or engaging with our services, you agree to the following Terms & Conditions. Please read them carefully.

1. General Terms

• Ark Aromas reserves the right to modify, update, or terminate these Terms & Conditions at any time without prior notice.

• By placing an order, you confirm that all provided information is accurate and complete.

• We retain the right to refuse service, cancel orders, or limit quantities at our discretion.

2. Shipping Policy

• Ark Aromas offers Standard (3-5 working days), Express (2-3 working days), and Next Day Delivery (Before: 4 PM GMT) shipping options.

• Orders are processed within 1-3 business days after payment confirmation.

• Delivery time estimates may vary due to unforeseen circumstances beyond our control.

• Customers are responsible for ensuring accurate shipping details at checkout. Ark Aromas is not liable for delays or losses due to incorrect addresses.

• Full details can be found in our Shipping Policy.

3. Refunds & Exchanges Policy

• Due to hygiene and Health & Safety regulations, refunds cannot be issued.

• If an item is faulty or damaged in transit, customers may request a replacement. Claims must be reported within 3 days of receiving the order and are subject to verification.

• Returns may be required for defective items before a replacement is issued.

• Full details can be found in our Refunds & Exchanges Policy.

4. Privacy Policy

• Ark Aromas collects and processes personal information to fulfill orders, provide customer support, and improve our services.

• We do not sell, trade, or share customer data, except where required to process payments, fulfill orders, or comply with legal obligations.

• While we take security precautions, Ark Aromas is not responsible for unauthorized access or data breaches beyond our control.

• Customers have the right to access, update, or request deletion of their personal data.

• Full details can be found in our Privacy Policy.

5. Accessibility Commitment

• Ark Aromas strives to ensure our website, products, and customer service are accessible to all individuals, including those with disabilities.

• Customers requiring assistance with accessibility-related matters are encouraged to contact us.

• Full details can be found in our Accessibility Statement.

6. Limitation of Liability

• Ark Aromas is not responsible for indirect, incidental, or consequential damages resulting from the use of our products or website.

• Customers assume all risks associated with product use, including allergies or reactions to ingredients.

7. Contact Information

For inquiries regarding any policy or service, please contact info@arkaromas.com.

By using our website and purchasing our products, you acknowledge and agree to these Terms & Conditions.