top of page

Shipping Policy

A legal disclaimer

The following terms govern the shipping and delivery of products purchased from Ark Aromas ("we," "our," or "us"). By placing an order with us, you ("the customer") acknowledge and agree to the following conditions:

  1. Processing and Delivery Times: Estimated delivery times are provided for reference only and do not guarantee exact arrival dates. Delays may occur due to unforeseen circumstances such as carrier disruptions, customs clearance, or force majeure events.

  2. Carrier Liability: Once an order is shipped and handed to the selected carrier, responsibility for timely and safe delivery transfers to the carrier. Ark Aromas is not liable for lost, stolen, or damaged packages after shipment.

  3. Customs and Duties: For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by their respective country’s authorities.

  4. Incorrect Address or Failed Delivery: Customers must ensure accurate shipping details at the time of purchase. Ark Aromas is not responsible for delays, returned shipments, or losses due to incorrect addresses or failed delivery attempts. Additional fees may apply for reshipping.

  5. Returns and Refunds: Shipping costs for returns or exchanges may not be refundable unless explicitly stated in our return policy.

  6. Changes to Policy: Ark Aromas reserves the right to modify this shipping policy at any time without prior notice. Changes will take effect immediately upon publication on our website.

Shipping Policy

At Ark Aromas, we provide multiple shipping options to meet our customers' needs. Please review our shipping policy carefully before placing an order.

1. Delivery Methods

We offer three shipping options:

  • Standard Shipping – Estimated delivery time: 3-5 working days. A cost-effective option for reliable delivery within a reasonable timeframe.

  • Express Shipping – Estimated delivery time: 2-3 working days. A faster service for customers who require quicker delivery.

  • Next Day Delivery – Orders placed before 4 PM (GMT) will be delivered the next working day. This premium service ensures rapid delivery for urgent orders. Orders placed after 4 PM will be processed the following business day.

Delivery times are estimated and may vary due to external factors such as carrier delays, customs processing, or force majeure events.

2. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Next Day Delivery orders must be placed before 4 PM (GMT) to qualify for next-day arrival. Orders placed after the cutoff will be processed on the next business day.

3. Shipping Rates

Shipping costs are calculated at checkout based on the selected delivery method and destination. Next Day Delivery rates will be higher due to expedited processing and priority service.

4. Carrier Responsibility

Once an order has been dispatched and handed to the carrier, Ark Aromas is not responsible for delays, lost packages, or damages incurred during transit. Customers should contact the carrier directly for delivery inquiries.

5. International Shipments

For international orders:

  • Customers are responsible for customs duties, taxes, and import fees imposed by their country’s authorities.

  • Customs processing times may vary, and Ark Aromas cannot guarantee exact delivery dates for international shipments.

6. Incorrect Address or Failed Delivery

Customers must provide accurate shipping information at checkout. Ark Aromas is not liable for delays, returned shipments, or lost orders due to incorrect addresses or failed delivery attempts. Additional fees may apply for reshipping.

7. Returns & Refunds

Shipping costs for returns or exchanges may not be refundable unless explicitly stated in our return policy. If an order is delayed beyond reasonable expectations, customers should contact info@arkaromas.com for further assistance.

8. Policy Updates

Ark Aromas reserves the right to modify this shipping policy at any time without prior notice. Changes will take effect immediately upon publication on our website.

For any shipping-related inquiries, please reach out to info@arkaromas.com.

bottom of page